To our Medac clients and colleagues:

As 2011 draws to a close, I would like to take the opportunity to wish all of you a happy holiday season with your families.  We sincerely appreciate your support over the years, and know that our clients are at the heart of our success.   At Medac, everything we do is driven by our unwavering passion for achieving excellence in an industry that has settled for mediocrity.  We believe the only way to do this  is to maintain financial strength and stability without sacrificing our independence as a family owned company, or control of our investment decisions relating to technology and customer service.  The significant progress we have been able to achieve in 2011 is a direct result of this strategy which allows us to react quickly when there is an opportunity to improve our systems, and adopt new technology that can impact our client practices.  We are well-positioned for great success in the coming year and our plans to build on those strengths are ambitious, but at the same time exciting for all of us who are dedicated to setting new standards in the industry for quality of systems and service, transparency, integrity, reporting and performance measurement.

In 2011, we made significant investments in terms of both leadership and technology.  The new additions to our management team bring a wealth of experience to Medac, and I’m sure you will find them to be valuable resources as you talk with them in person or by phone in the coming year.  More information about our entire management team can be found on our website at www.medac.com.  
Other client service improvements in 2011 include:

• Reporting capabilities.  We introduced our IBM Cognos-based Data Warehousing system setting a new standard in the industry for access to data and analyses that add value to our clients practices.

• Quality and charge capture.  We are committed to keeping our clients on the leading edge of technology available for electronic capture of quality and charge data; and are continuing our efforts and investments to develop electronic charge capture alternatives.  In the meantime, we have now successfully integrated our Kam software with several other charge capture products on the market that have been adopted by our clients.

• System improvements.  We have made significant enhancements to our rules engine, and formalized protocol for our internal audit department, which is the only one of its’ kind in the industry in terms of both independence and scope of audit coverage.

• Client service.  2011 was another year of improvement in the results of both our annual client surveys and our internal department surveys, which makes three consecutive years that we have achieved a higher level of performance in the eyes of our clients and our employees.

At the end of 2011, we have emerged as an industry leader, setting new standards in reporting, processing time, and claims adjudication.  This is evidenced in our ability to renew our relationships with two former clients (Southern Tier Anesthesiology and MAK Anesthesia-COBB), who left Medac 3 years ago and 8 years ago, respectively, and used four other billing companies before returning to Medac.

Our plans and priorities for 2012 include new investments in technology that will improve system efficiency, reliability and security.  Other focus areas will include continuing work on the ICD-10 and 5010 conversions, and further development of the rules engine that helps make Medac the industry leader in clean claims percentage (96%). 

We are proud to be associated with all of our clients and physician partners, and hope that you will share our excitement about our accomplishments in 2011 and all that we have to look forward to in the coming year. We appreciate your trust in us as a business partner and assure you that we will continue to work hard to optimize our performance and make you proud to be a part of our Medac family. 

On behalf of all of us at Medac, we hope that you and your families have a very happy holiday season.

Greg
Gregory R. Zinser, CPA, FHFMA
Chief Executive Officer
Medac, Inc.